Whether you’re familiar with sales funnels or not, they’re a popular framework for understanding the sales process. Often used interchangeably with marketing and conversion funnels, sales funnels are a tool to help you identify your ideal customer persona, target them through a series of messages that resonate, and measure their impact on key metrics like average order value and sales velocity.
The top of the sales funnel, also known as the awareness stage, is populated by the largest group of potential customers. These people have a problem that they’re looking to solve and know they may need the assistance of a business like yours. During this phase, your company can attract them by providing information that answers their questions or gives them an overview of the different solutions you offer.
As they continue to research, leads will likely interact with your website or catalogue, attend live events or webinars, watch videos and read articles.
This is an opportunity for your business to make a solid impression and set itself apart from competitors. It’s important that you don’t come on too strong or oversell to this audience, as they’re still researching their options and deciding what type of solution best fits their needs, budget and goals.
Once a lead has entered the middle of your sales funnel, they’ve become a qualified prospect based on their responses to your opt-in forms or through interactions with a live representative. It’s a good idea to use this data to guide them through your sales process, giving you the ability to qualify them further by asking the right questions, and positioning yourself as an expert.
The bottom of the sales funnel is where prospects are ready to purchase a solution that fits their goals, needs and budget. This is a great time to use long-tail SEO keywords that will drive interested customers to content such as frequently asked questions pages, videos that explain product features and live demonstrations of the software.
It’s also an excellent opportunity to build loyalty and encourage repeat purchases. You can do this by offering exclusive discount codes for new customers, sending a fun branded sticker pack or handwritten note, or simply asking for user generated content like photos and reviews of your products. These tactics can significantly increase the lifetime value of your customers.
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